Q: Can I Return My Items If They Don't Fit?
Of course - we want you to LOVE your purchase! Items must be unwashed, and unworn with the hangtag still attached.. We offer refunds within 10 days of purchase, and credits up to 30 days. With the fluid nature of our products, we can't guarantee that a replacement product will still be available but credits can be used on any of our awesome items. Due to the seasonality of our product all sale items are final sale. For hygiene reasons we can not accept returns on earrings and hair related items. A Return Request must be completed for all returns.
CHRISTMAS RETURN POLICY: We are accepting returns until January 15, 2021 on items purchased after November 1,2020 at regular price. All Black Friday, Boxing Day and sale items remain final sale.
Q: How Do I Complete a Return Request?
If you purchased through an Independent Stylist:
Please contact the Independent Stylist directly regarding returns and exchanges.
If you purchased through the website as a Registered Customer:
1. Log in to your account.
2. Find your Orders tab.
3. Select the order & item you would like to return.
4. Click the Return button.
This will generate a Return Request form. Please provide as much detail as you can on your Return Request.
Once you have created your request please email pictures of the product, and attached hangtag, to: firstname.lastname@example.org with your Return Request # to help expedite the process.
If you purchased through the website as a Guest:
Please email email@example.com with your order number.
Q: What Happens After I Complete a Return Request?
Your Return Request will be reviewed by our team and will advise you of next steps.
1. More information will be requested of you.
2. Your request could be denied - you will be notified via the email in your return request.
3. Your Return Request is Authorized. At this point you should mail it back to us, so we receive it within 5-7 business days, and we will inspect it when we receive it. Any damaged, or untagged products, sale items, or hair products are not eligible for returns. We can not accept COD orders. Mail your item with your Authorized Return Request to:
She's Got Leggz inc.
1393 Grahams Lane
Burlington, ON L7S 1W4
Once all of the product and information necessary to process your request has been received and approved, we aim to have your credit processed within 5-7 business days. We will notify you via the email in your return request when it is completed.
If you have any questions please reach out to us at info@ShesGotLeggz.ca with your order number.